Product change·Sep 21 → Sep 28, 2026·Week 40, 2026·Cloud & DevOps

OpenSolr: Medium & Large support downgraded (Helpdesk removed)

Medium and Large plans' support changed from 'Priority Email & Helpdesk Support' to 'Priority Email Support' — Helpdesk channel dropped.

OpenSolrProductFeature change

What changed

Feature change

Medium and Large plans' support level changed from 'Priority Email & Helpdesk Support' to 'Priority Email Support' — the Helpdesk channel was dropped from both plans' listed support scope.

Before and after

Sep 21, 2026 vs Sep 28, 2026

Pulse.

100%

What changed

Medium and Large plans' support level changed from 'Priority Email & Helpdesk Support' to 'Priority Email Support' — the Helpdesk channel was dropped from both plans' listed support scope.

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Week 33, 2026 · OpenSolr: new fair-use rate limit policy (150 req/min)

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