OpenSolr: Medium & Large support downgraded (Helpdesk removed)
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of OpenSolr's pricing page, Pulse recorded one change: Medium and Large plans' support changed from 'Priority Email & Helpdesk Support' to 'Priority Email Support' — Helpdesk channel dropped. In detail: Medium and Large plans' support level changed from 'Priority Email & Helpdesk Support' to 'Priority Email Support' — the Helpdesk channel was dropped from both plans' listed support scope. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 12, 2026) lists Small at EUR 17, Medium at EUR 35, Large at EUR 53, AI & Hybrid Search at EUR 5 and Additional Solr Index at EUR 10 Solr Index.
It lands 48 days after OpenSolr's previous change, "OpenSolr: new fair-use rate limit policy (150 req/min)" (Aug 10, 2026). Before that Pulse recorded "OpenSolr: Yearly discount cut 25%→15%, base plan prices up" (Aug 4, 2026) and "OpenSolr: yearly discount increased 5%->25%, new Drupal/WordPress partner discount" (Jul 4, 2026). OpenSolr has been tracked since 2026-03-01.
In the same window Pinecone, Elastic, Algolia, Weaviate and Chromatic also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Medium, Large · FeatureReworded
BeforePriority Email & Helpdesk Support
AfterPriority Email Support
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Medium, Large | Feature | Priority Email & Helpdesk Support | Priority Email Support | Reworded |
Values as written on OpenSolr's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of OpenSolr's pricing page (opensolr.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked around the middle of the page, where "Priority Email & Helpdesk Support" becomes "Priority Email Support".
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OpenSolr, the last 90 days
Full history- Oct 12, 2026packagingOpenSolr hides €550 Enterprise price, bundles 500 free AI requests a month
- Sep 28, 2026improvedOpenSolr: Medium & Large support downgraded (Helpdesk removed) · this change
- Aug 10, 2026packagingOpenSolr: new fair-use rate limit policy (150 req/min)
- Aug 4, 2026increaseOpenSolr: Yearly discount cut 25%→15%, base plan prices up
- Jul 4, 2026packagingOpenSolr: yearly discount increased 5%->25%, new Drupal/WordPress partner discount
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- PineconeSep 21Pinecone launches Nexus, an agent knowledge engine, via request-only trial
- ElasticSep 14Elastic splits out new Elasticsearch Vector Database product tile
- AlgoliaAug 17Algolia: Build plan renamed to Free, records cut 1M→50K
- WeaviateJul 27Weaviate: Premium plan SLA lowered (99.95% → 99.9%)
- ChromaticJul 20Chromatic relabels snapshots as "billed," trims Pro's overage pricing bullet
Questions about this change
Did OpenSolr raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a product change: feature change.
What changed on OpenSolr's pricing page between Sep 21, 2026 and Sep 28, 2026?
Medium, Large feature: Priority Email & Helpdesk Support → Priority Email Support, reworded. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does OpenSolr change its pricing?
Pulse recorded 3 other pricing-page changes for OpenSolr in the 90 days before this one; the previous change was "OpenSolr: new fair-use rate limit policy (150 req/min)" on Aug 10, 2026; OpenSolr has been tracked since 2026-03-01.