Metabase Enterprise now promises 1-day support via Slack, Teams, and email
What happened
Between the Apr 27, 2026 and May 4, 2026 captures of Metabase's pricing page, Pulse recorded one change: Enterprise plan support label changed from 'Priority support' to '1-day support via Slack, Teams, email', clarifying the specific SLA. 'A dedicated success engineer with a 1-day email SLA' also simplified to '1-day SLA'. Pulse files it as a product change (feature change). Pulse's latest capture (Nov 9, 2026) lists Starter at $90, Pro at $517.50 and Enterprise at $1,666.67.
It lands 31 days after Metabase's previous change, "Metabase Launches Data Studio and Storage Add-Ons, Expands Free AI Access" (Apr 4, 2026). Before that Pulse recorded "Metabase reveals Advanced Transforms add-on at $250/mo for 72K runs" (Feb 23, 2026) and "Metabase launches $40 storage add-on and $100 AI pricing for businesses" (Feb 9, 2026). Metabase has been tracked since 2023-11-14.
In the same window Grafana, Domo and Tableau also changed their Data & Analytics pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- RewordedEnterpriseFeature
BeforePriority support
After1-day support via Slack, Teams, email
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | Priority support | 1-day support via Slack, Teams, email | Reworded |
Values as written on Metabase's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Metabase's pricing page (metabase.com) from Apr 27, 2026 and May 4, 2026; the change is marked near the top of the page, where "Priority support" becomes "1-day support via Slack, Teams, email".
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The two full-page captures with this change marked up are free with an account.
Metabase, the last 90 days
Full history- Jun 22, 2026ImprovementMetabase Starter adds Slack and Teams support channels
- May 26, 2026ImprovementMetabase swaps caching controls for AI governance in Pro plan
- May 19, 2026PackagingMetabase includes SQL transforms free, cuts transform run costs
- May 5, 2026Feature changeMetabase Enterprise now promises 1-day support via Slack, Teams, and email This change
- Apr 4, 2026PackagingMetabase Launches Data Studio and Storage Add-Ons, Expands Free AI Access
- Feb 23, 2026PackagingMetabase reveals Advanced Transforms add-on at $250/mo for 72K runs
- Feb 9, 2026PackagingMetabase launches $40 storage add-on and $100 AI pricing for businesses.
Across Data & Analytics in the same window
All Data & Analytics changesQuestions about this change
Did Metabase raise prices in May 2026?
No list-price increase was recorded between Apr 27, 2026 and May 4, 2026. The change Pulse detected was a product change: feature change.
What changed on Metabase's pricing page between Apr 27, 2026 and May 4, 2026?
Enterprise feature: Priority support → 1-day support via Slack, Teams, email, reworded. Pulse compared the captures it took on Apr 27, 2026 and May 4, 2026; the before/after table above lists each item as written on the page.
How often does Metabase change its pricing?
Pulse recorded 3 other pricing-page changes for Metabase in the 90 days before this one; the previous change was "Metabase Launches Data Studio and Storage Add-Ons, Expands Free AI Access" on Apr 4, 2026; Metabase has been tracked since 2023-11-14.