Joist Removes 1st Priority Support Features from Elite Plan, Impacting Customer Experience
What happened
Between the Oct 1, 2024 and Mar 1, 2025 captures of Joist's pricing page, Pulse recorded 2 changes: 1st priority email response times removed from Elite plan support features; 1st priority call with Joist expert removed from Elite plan support features. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Oct 5, 2026) lists Basics at $8.34, Pro at $14.17, Elite at $26.67, Run at $58.33 and AI Receptionist at $49.
Joist's previous recorded change was "Joist Basics Plan Transitions from Free to Paid Subscription at $8/Month" (Q3 2024). Joist has been tracked since 2024-10-01.
In the same window Workiz also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Elite · FeatureRemoved
Before1st priority email response times
AfterNot listed
- Elite · FeatureRemoved
Before1st priority call with Joist expert
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Elite | Feature | 1st priority email response times | Not listed | Removed |
| Elite | Feature | 1st priority call with Joist expert | Not listed | Removed |
Values as written on Joist's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Joist's pricing page (joist.com) from Oct 1, 2024 and Mar 1, 2025; the change is marked on the page, where the 1st priority email response times no longer appears.
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The two full-page captures with this change marked up are free with an account.
Joist, the last 90 days
Full history- Week 7, 2026improvedJoist adds Contracts & eSignatures to Pro, reshuffles Elite features
- Week 5, 2026improvedJoist revamps plan cards: Contracts on Pro, Reports on Elite, Payments on Basics
- Q3 2025increaseJoist Pro Plan Monthly Price Increased by 7.1% from $14 to $15
- Q4 2024packagingJoist Removes 1st Priority Support Features from Elite Plan, Impacting Customer Experience · this change
- Q3 2024increaseJoist Basics Plan Transitions from Free to Paid Subscription at $8/Month
Across Business Operations in the same window
All Business Operations changes- WorkizJan 14Workiz Standard Plan Price Increased by 15.7% to $229/month, Marking Significant Change in Pricing Structure
- WorkizJan 14Workiz Unveils Ultimate Plan Pricing: Now $198/month for 1-5 Members, $40/Extra Member
- WorkizJan 14Workiz Introduces New Pro Plan at $295/mo, Featuring Enhanced AI Tools and Automations, Positioned Between Standard and Ultimate Plans
- WorkizJan 14Workiz Increases Annual Billing Savings by 33% to $432, Enhancing Value for Subscribers
- WorkizJan 14Workiz Introduces Free Lite Plan for Up to 2 Members with Limited Invoicing and Job Features
Questions about this change
Did Joist raise prices in March 2025?
No list-price increase was recorded between Oct 1, 2024 and Mar 1, 2025. The change Pulse detected was a product change: feature removed.
What changed on Joist's pricing page between Oct 1, 2024 and Mar 1, 2025?
Elite feature: 1st priority email response times → Not listed, removed; Elite feature: 1st priority call with Joist expert → Not listed, removed. Pulse compared the captures it took on Oct 1, 2024 and Mar 1, 2025; the before/after table above lists each item as written on the page.
How often does Joist change its pricing?
Pulse recorded 1 other pricing-page change for Joist in the 90 days before this one; the previous change was "Joist Basics Plan Transitions from Free to Paid Subscription at $8/Month" in Q3 2024; Joist has been tracked since 2024-10-01.