Instabug adds Enterprise Premier tier with 24/7 L2 support and SOC 2 controls
What changed
New Security & Governance and Scalability & Support feature lists added: SSO/SAML/SCIM, SOC 2 Type II certification, RBAC, global data hosting, unlimited apps, advanced alerting, custom retention controls.
Added a new 'Enterprise Premier' support tier/addon, upgradable from the standard 'Foundation' Enterprise support. New comparison table shows Premier adds a dedicated L2 engineer, dedicated Slack channel, 24/7 availability, custom SLA, and immediate-triage response path.
Before and after
Mar 30, 2026 vs Jun 29, 2026New Security & Governance and Scalability & Support feature lists added: SSO/SAML/SCIM, SOC 2 Type II certification, RBAC, global data hosting, unlimited apps, advanced alerting, custom retention controls.
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More from Instabug
Full history →- Week 15, 2026·packagingInstabug launches enterprise tier with SSO, SOC 2, and dedicated support
- Q2 2025·packagingInstabug Transitions to Custom DAU-Based Pricing Model, Discontinuing All Fixed-Tier Plans and Public Pricing
- Q1 2025·improvedInstabug Introduces Business Impact Dashboard for Enterprise Tier, Linking App Quality to Key Business Metrics
- Q2 2024·improvedInstabug Introduces Feature Flags with Automation for Pro, Ultimate, and Enterprise Plans
