Freshdesk rebranded its Customer Service product.

💸 Price Changes: The plan name has changed from "Customer Service Suite" to "Freshdesk Omni."

📦 Packaging Changes: The number of businesses using Freshdesk has increased from "over 67,000 customers" to "68,000+ Businesses Worldwide."

Freshworks has rebranded its "Customer Service Suite" to "Freshdesk Omni," signaling a strategic shift in its product positioning.