Aircall enhances AI capabilities and updates SMS/MMS pricing terms

Aircall expanded their AI Add-on with Transcription API and Call Scoring features, renamed monitoring features to 'live monitoring', and unified SMS/MMS pricing by removing US & Canada unlimited messaging, requiring all countries to contact for rates

11/11/2025 → 11/18/2025

Verified Changes

1
metricSMS/MMS messaging terms updated to consolidate all countries under contact-based pricing model, removing the previously included US & Canada unlimited messaging distinction
2
featureAdded 'Advanced live monitoring' to Analytics+ Add-on

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