Intercom
2026 Week 12 ยท Mar 9, 2026 - Mar 16, 2026
Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
Add-on Added
Metric ChangedVerified Changes
- 1Add-on AddedIntroduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo.
- 2Metric ChangedFin AI Agent pricing metric renamed from 'per resolution' to 'per outcome' across all plans. Price unchanged at $0.99.
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